Admin FAQ

Overview

This FAQ addresses common questions and issues that administrators may encounter while managing the SnackToons platform.

General Administration

How do I access the admin panel?

To access the admin panel:

1. Navigate to your domain with /admin (e.g., https://yourdomain.com/admin)
2. Enter your admin credentials
3. Ensure you have the appropriate role and permissions

What are the different admin roles?

The system supports several admin roles:

• Admin: Full access to all features and settings
• Moderator: Content moderation and user management
• Support: Support ticket management and user assistance

How do I reset an admin password?

To reset an admin password:

1. Go to User Management > System Users
2. Find the user and click Edit
3. Use the password reset option
4. The user will receive an email with reset instructions

Content Management

How do I approve or reject comics?

To manage comic submissions:

1. Navigate to Content Management > Comics
2. Find the pending comic
3. Click Review to see details
4. Use Approve or Reject actions
5. Provide feedback if rejecting

How do I manage reported content?

To handle content reports:

1. Go to Moderation > Reports
2. Review the reported content
3. Take appropriate action (remove, warn, ban)
4. Update the report status

How do I add or edit categories?

To manage categories:

1. Navigate to Content Management > Categories
2. Click Create for new categories
3. Use Edit to modify existing ones
4. Set appropriate permissions and settings

User Management

How do I ban a user?

To ban a user:

1. Go to User Management > Readers
2. Find the user and click Edit
3. Use the ban option
4. Provide reason for the ban
5. Set ban duration if temporary

How do I manage artist accounts?

To manage artist accounts:

1. Navigate to User Management > Artists
2. Review artist applications
3. Approve or reject applications
4. Manage existing artist accounts

How do I handle user disputes?

For user disputes:

1. Review the dispute details
2. Check relevant logs and evidence
3. Contact involved parties if needed
4. Make a decision based on platform policies
5. Document the resolution

Monetization

How do I manage subscription plans?

To manage subscription plans:

1. Go to Monetization > Plans
2. Create new plans or edit existing ones
3. Set pricing, features, and duration
4. Configure payment settings

How do I process referral payouts?

To process referral payouts:

1. Navigate to Monetization > Referral Payouts
2. Review pending payouts
3. Verify payout calculations
4. Mark payouts as paid
5. Users receive email notifications

How do I manage coupons and discounts?

To manage coupons:

1. Go to Monetization > Coupons
2. Create new coupons with specific rules
3. Set usage limits and expiration dates
4. Monitor coupon usage and effectiveness

System Configuration

How do I update general settings?

To update general settings:

1. Navigate to System > General Settings
2. Modify settings in appropriate tabs
3. Save changes
4. Clear cache if necessary

How do I configure analytics tracking?

To configure analytics:

1. Go to System > General Settings > Analytics
2. Add Google Analytics ID
3. Configure Meta Pixel
4. Add custom tracking scripts
5. Test tracking implementation

How do I manage system logs?

To access system logs:

1. Navigate to System > Logs
2. View activity logs, authentication logs
3. Use filters to find specific events
4. Export logs if needed for analysis

Troubleshooting

The admin panel is slow

If the admin panel is slow:

1. Check server resources and performance
2. Clear application cache
3. Optimize database queries
4. Check for large datasets in logs
5. Consider pagination improvements

Users can't access certain features

If users have access issues:

1. Check user role and permissions
2. Verify feature is enabled in settings
3. Check for any system maintenance
4. Review user account status
5. Check for any regional restrictions

Payment processing issues

For payment problems:

1. Verify payment gateway configuration
2. Check transaction logs
3. Verify webhook endpoints
4. Test payment flow
5. Contact payment provider if needed

Content not appearing correctly

If content has display issues:

1. Check content approval status
2. Verify category assignments
3. Check for content filtering
4. Review content guidelines
5. Clear application cache

Security

How do I monitor for suspicious activity?

To monitor security:

1. Review authentication logs regularly
2. Check for unusual login patterns
3. Monitor failed login attempts
4. Review user activity logs
5. Set up security alerts

How do I handle security incidents?

For security incidents:

1. Document the incident details
2. Assess the scope and impact
3. Take immediate containment actions
4. Notify relevant parties
5. Implement preventive measures

How do I backup the system?

To backup the system:

1. Use automated backup systems
2. Backup database regularly
3. Backup uploaded files
4. Test backup restoration
5. Store backups securely

Performance

How do I optimize system performance?

To optimize performance:

1. Monitor server resources
2. Optimize database queries
3. Implement caching strategies
4. Use CDN for static assets
5. Regular performance audits

How do I handle high traffic?

For high traffic periods:

1. Scale server resources
2. Implement load balancing
3. Use caching effectively
4. Monitor performance metrics
5. Have contingency plans

Support

How do I get technical support?

For technical support:

1. Check this documentation first
2. Review system logs for errors
3. Contact the development team
4. Provide specific error details
5. Include relevant screenshots

How do I report bugs?

To report bugs:

1. Document the issue clearly
2. Include steps to reproduce
3. Provide error messages
4. Include system information
5. Submit through proper channels

How do I request new features?

To request features:

1. Describe the feature clearly
2. Explain the business value
3. Provide use case examples
4. Consider implementation complexity
5. Submit through feature request process